Last Updated: September 21, 2026
Company Name: Troy’s Tropics
Website: https://troystropics.com
1. Introduction
At Troy’s Tropics, we value your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, complete forms, make purchases, or engage with us via email, SMS, or chat.
2. Information We Collect
We may collect personal information such as your Name, Email Address, Phone Number, and Payment Information when you voluntarily provide it through our contact forms, purchase processes, or other interactions on our website.
We also collect non-personal data such as your IP address, browser type, and browsing behavior through cookies and analytics tools to improve website performance and user experience.
We also collect information you share through live chat and our AI-powered chat assistant, including message content, contact details you provide during the conversation, and service inquiries.
3. How We Use Your Information
Your information is used to:
- Respond to inquiries and customer service requests
- Process transactions and fulfill orders
- Provide nursery, landscaping, and related services
- Send updates, promotions, and marketing communications
- Improve our website and customer experience
By providing your phone number, you consent to receive SMS communications from Troy’s Tropics for administrative and marketing purposes.
Review chat and AI assistant conversations internally for lead follow-up, customer support, quality assurance, and training purposes
4. SMS Consent and Opt-Out
Opt-In: Users may opt-in to SMS messaging by submitting a contact form, making a purchase, or contacting our business directly.
Opt-Out: You may revoke consent at any time by replying STOP to any text message.
Help: Reply HELP for more information. Message and data rates may apply. Message frequency varies.
5. Sharing Your Information (Carrier Compliance)
We do not sell, rent, or share your personal information with third parties for their own marketing purposes.
Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may share necessary information with trusted service providers (such as payment processors or analytics platforms) solely to operate our business and deliver services.
This includes RapApp, our customer relationship management and communications platform (powered by GoHighLevel), which stores and processes your contact and conversation data on our behalf.
6. Data Security
We implement industry-standard security measures, including encryption and secure payment processing, to protect your data from unauthorized access, disclosure, or misuse.
7. Contact Us
Troy’s Tropics
nursery@troystropics.com
(941) 923-3756